Return and Exchange policy

  • We offer a 7-day hassle-free return or exchange from the date of delivery. Once a return is initiated, it may take 5-7 days for the returned product(s) to reach us.

    Key Points:

    Reverse Pick-Up & Self-Shipping

    • Reverse Pick-Up Service: Available; however, the company is not responsible for lost or mismatched parcels (Please prefer Self Ship Mode for Returning the Parcel).

    • If reverse pick-up is not available in your area, you must self-ship the product back to us at:
      GIYSI, R-47,48 Gopal Park, Azadpur, New Delhi-110033

    • Please pack the items securely to prevent loss or damage during transit.

    • All items must be unused and have all original tags attached.

    Return Conditions

    We reserve the right to reject returns if:

    1. The product appears used, washed, or soiled.

    2. The product is damaged, except if it was delivered to you in a damaged condition.

    3. The product is not returned in its original packaging as delivered.

    Refund & Coupon Credit Policy

    • A ₹100 reverse shipment fee will be deducted per order, regardless of the number of items.

    • Prepaid Orders: Refunds will be processed via bank transfer or refunded to the original payment mode.

    • COD Orders: Refunds will be issued as Store credit, which can be used for future purchases.

      • Coupon credit will be provided within 1-2 working days after the return is received at our warehouse.

    • Return Shipping Fees will be deducted for both Prepaid and COD orders.

    • Refund Processing Time: Allow 7 days for a prepaid order return to be processed and the amount to reflect in your bank account.

    • Shipping Charges are Non-Refundable.

    Cancellations

    • Orders can only be canceled before they are dispatched from our warehouse.