Return and Exchange policy
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We offer a 7-day hassle-free return or exchange from the date of delivery. Once a return is initiated, it may take 5-7 days for the returned product(s) to reach us.
Key Points:
Reverse Pick-Up & Self-Shipping
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Reverse Pick-Up Service: Available; however, the company is not responsible for lost or mismatched parcels (Please prefer Self Ship Mode for Returning the Parcel).
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If reverse pick-up is not available in your area, you must self-ship the product back to us at:
GIYSI, R-47,48 Gopal Park, Azadpur, New Delhi-110033 -
Please pack the items securely to prevent loss or damage during transit.
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All items must be unused and have all original tags attached.
Return Conditions
We reserve the right to reject returns if:
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The product appears used, washed, or soiled.
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The product is damaged, except if it was delivered to you in a damaged condition.
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The product is not returned in its original packaging as delivered.
Refund & Coupon Credit Policy
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A ₹100 reverse shipment fee will be deducted per order, regardless of the number of items.
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Prepaid Orders: Refunds will be processed via bank transfer or refunded to the original payment mode.
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COD Orders: Refunds will be issued as Store credit, which can be used for future purchases.
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Coupon credit will be provided within 1-2 working days after the return is received at our warehouse.
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Return Shipping Fees will be deducted for both Prepaid and COD orders.
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Refund Processing Time: Allow 7 days for a prepaid order return to be processed and the amount to reflect in your bank account.
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Shipping Charges are Non-Refundable.
Cancellations
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Orders can only be canceled before they are dispatched from our warehouse.
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